On Demand Services

All Hands on Deck to Help You Navigate the Challenges of COVID-19

IGXGlobal has been supporting many customers with our Staffing and On-Demand Services, helping them extend the reach of their teams as they shift to secure and remote workforce scenarios as well as providing a simple check when they are ready to open.

• On-Demand Smart Hands: Due to travel restrictions, you might be facing difficulties getting people on site for critical tasks. We can assist by dispatching short-term “Smart Hands” for on-site or remote support (for everything from on-site configuration and port changes to rack/stack tasks, data centre inventory, and cabling as well as remote engineering support).
• Staffing Support: We can supplement your internal staff to help with a variety of IT-related tasks, including remote worker support, configuring VPNs, network support, and more to act as an extension of your teams.
• Call Centre / Service Desk / Help Desk Assistance: Adjusting to a remote work environment has inundated many of our customers’ call centres and help desks. IGXGlobal offers a variety of services to alleviate the pressure on your internal teams, from temporary assistance to triage calls and handle level 1 troubleshooting to a fully-outsourced Service Desk.
• Staging/Imaging: The demands of supporting a remote workforce are significant. We have helped many customers stage and image thousands of laptops for at-home use and keep their workforce up and running.
• On-Demand Jumpstart Program: IGXGlobal understands the importance of getting your business back on track post COVID-19. As some of your systems and technology may have sat idle and unused, we can help identify, test, and remediate your environment prior to your doors reopening. We can provide local onsite resources to ensure your critical components are up and running, call centre support, simple terms for easy engagement, and a single point of contact.

Read more about how other organisations are adapting and mitigating disruption.

When Time Is of the Essence

When you work with IGXGlobal, you’ll be able to leverage task-oriented engineering support on a time and materials basis to ensure critical projects meet your deadline and budget requirements. We can help you ensure business continuity and supplement your staff with IT expertise and services available in short order. Take advantage of increased efficiency, flexibility, and scalability benefits to drive employee engagement and innovation - all from a single point of contact for a variety of on-demand services throughout the United States and across the globe.

IT Asset Disposition

IGXGlobal can help with data destruction and responsible recycling for nearly any electronic devices - for a one-stop solution for IT asset disposition/management, data destruction, and end-of-life recycling. Services include asset reallocation, decommissioning and disposal, asset refresh and buy back, and inventory/serial number capture.

Configuration Centre Services

IGXGlobal provides equipment staging services to prepare manufacturer hardware for installation and final configuration in your environment. We provide a variety of services, including software imaging, rack build services, asset tagging, logistics, and custom offerings.

Deployments

Quickly stage, roll out, or refresh “commoditised” technology across the United States and globally to ensure business continuity and the success of your critical IT projects. We facilitate new equipment rollouts and refreshes, software upgrades, office moves, and wireless site surveys.

On-Demand Call Centre

IGXGlobal offers a 1-800 number for ordering and support of your Support Services - to ensure you get the service you need, when you need it. From moves/adds/changes to structured cabling and network/hardware troubleshooting you have one number to call for attentive service and answers.