Drive Operational Efficiency and Cost Optimisation

Great teams run on great communication. That's why choosing the right collaboration platform and partner matters.

HOW IGXGLOBAL CAN HELP

Maximise Uptime with Full Monitoring and Management of Your System

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Our secure, modern, and fully managed solutions make it simple to connect, share, and get work done — from anywhere. With predictable pricing, continuous updates, and 24×7×365 support, we help your organisation improve productivity, strengthen customer engagement, and bring structure to collaboration through adoption programs, analytics, and governance.

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Cisco Collaboration as a Service

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Transform telephony, meetings, and messaging

Webex Callings & Meetings: IGXGlobal Webex Calling and Meetings-as-a-Service is a transformative approach to accessing and managing your Cisco Collaboration platform. It offers a subscription-based, per-user per-month model that provides organisations with fully managed, cloud-delivered telephony, meetings, and messaging services, without a large upfront investment. It also simplifies procurement, deployment, and administration and features 24x7x365 monitoring, 15-minute prioritised service level targets, moves/adds/changes/deletes, and service reporting and analytics.

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Improve customer engagement with AI assistance

Webex Contact Center: IGXGlobal Webex Contact Center-as-a-Service is an IGXGlobal-managed, cloud-based contact centre system with robust AI-powered features like enhanced routing, real-time agent coaching, sentiment analysis, and AI-generated conversation summaries. Transcripts empower agents, enabling improvements in the quality of customer engagements. As a Cisco and IGXGlobal co-delivered service, we build a secure, open, and flexible platform, with a strong focus on security, compliance, and maximum uptime.

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Enhanced support for your Cisco on-prem solutions

For many of our clients, on-premises Unified Communications and Contact Centre solutions remain the right choice for their organisation. IGXGlobal has a comprehensive service portfolio inclusive of 24x7x365 Managed Services for Cisco's UC and Contact Center applications. This includes Cisco Unified Communications Manager, Unity Connection, IM & Presence, Expressway, Emergency Responder, Jabber, Redsky, 9Line, session border controllers, gateways, phones, video devices and other associated devices. For Cisco Contact Centre, we support Unified Contact Centre Express & Enterprise, along with leading call recording, compliance, Quality Monitoring (QM) and Workforce Management suites.

Zoom Collaboration as a Service

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Seamless Zoom experience, managed by IGXGlobal

IGXGlobal Zoom Phone-as-a-Service: A modern, enterprise-grade phone system built into the globally trusted Zoom platform and managed by IGXGlobal. Unlike a siloed PBX, it provides a seamless, unified experience where your phone, video meetings, and team chat all live in a single application on your desktop and mobile device. Our engineers monitor and manage your system 24/7, often addressing problems before you even notice an issue. We handle the day-to-day moves, adds, changes, and deletes for your environment, and your team gets direct access to our certified Zoom experts, bypassing the generic support queue with Zoom.

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Enhance your workspace productivity

IGXGlobal Zoom Workplace-as-a-Service: A fully managed, cloud-based collaboration platform that integrates Zoom's core communication tools like Phone, Meetings, and Team Chat with productivity features such as AI Companion, Whiteboard, Notes, and Docs. We monitor and optimise your environment 24/7 and provide day-to-day management to deliver a seamless user experience that extends across all your devices, from your desktop to your mobile phone and into the conference room.

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Deliver personalised service with a turn-key solution

IGXGlobal Zoom Customer Experience-as-a-Service (ZCX): Offers organisations a comprehensive, cloud-native, turn-key contact centre solution for modern customer service. Our service offloads the complexity of deployment, integration, and ongoing operation, ensuring the omnichannel Zoom Contact Centre platform —including voice, video, chat, and AI tools — is expertly designed and optimised for maximum efficiency. We handle everything from provisioning and migrations to 24/7 monitoring, security, and continuous performance tuning, allowing you to focus solely on delivering superior, personalised customer experiences while benefiting from an advanced, scalable, and fully supported CX technology stack.

WHY IGXGLOBAL

Our Unique Differentiators

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Global Service Expertise

More than 500 organisations depend on IGXGlobal to monitor, operate, and tune Unified Communications and Contact Centre platforms with governed change and reporting — improving uptime, adoption, productivity and customer outcomes.

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Global Award-Winning Skills & Designations

Cisco Collaboration Preferred Partner (500+ Technical Resources; 800+ Cisco certs)
Zoom Platinum Partner (600 Zoom Technical Accreditations)
Microsoft Modern Workplace Solutions Partner and Microsoft Surface Gold Partner