IGXGlobal Managed Services
The Fuel for Innovation
From customised service levels…
MONITOR:
Proactive 24x7x365 monitoring to identify and notify about performance and availability issues
MANAGE:
Expands upon the MONITOR offering to isolate and remediate incidents plus move, add, and change levels of service
MAXIMISE:
Builds upon the MONITOR and MANAGE levels with strategic oversight as well as enhanced tools and services for optimised network management
To a wide portfolio of offerings…
- Enhanced Maintenance Support: Leverage a seamless and simplified alternative to standard manufacturer support with improved operational efficiency, faster time to resolution, and reduced risk.
- Storage-as-a-Service: Deploy an on-premises solution to satisfy the needs of your critical data sets and leverage a highly-dynamic and burstable consumption model.
- Service Desk: Rely on an ITIL-compliant framework and a central point of contact to troubleshoot, triage, and resolve your IT service issues with efficacy and speed.
- IGXGlobal Managed Backup and Recovery: Reduce risk of data loss with immutability and expert-led oversight.
- Unified Communications-as-a-Service: Transform the way your organisation communicates by bringing voice, video, messaging, AI assistants, and devices together into one simple platform.
- Managed Security Services: Personalise cyber security services to the top risks and compliance needs of your business to maximise your ROI while focusing on the most pressing risks and needs.
- Managed Network Services: Keep your network environments secure and available, and in alignment with your infrastructure needs and budget.
- Connectivity and Carrier Expense Management: Use our purpose-built portal to monitor your contracts and circuits to ensure compliance and availability.
- Managed Power Protection: Keep UPS and other critical systems running for maximum uptime and free your IT team to focus on your business.
Delivering Exceptional Service
The exceptional and experienced teams at IGXGlobal and ePlus maintain open lines of communication and dedicated support to ensure you maximise the value of your services engagement with us. In fact, our customers have awarded us a 91% customer satisfaction score.
- Service Business Reviews provide a collaborative opportunity to evaluate the quality of service delivery and discuss ePlus-provided recommendations for optimisation.
- Flexible service models allow you to choose options that best fit your specific environment and business requirements.
- Dedicated Customer Success Professionals provide personalised support to tailor your customer experience, maximise the impact for your organisation, and identify opportunities for innovation and growth.
- Ongoing customer feedback creates a mechanism for continuous improvement of dashboard, deliverables, and offerings.
Our Unique Differentiators
- 24x7x365 support
- Dedicated engineers
- Certified bench of experts
- Customer Success Professional
- Rigorous ITIL-based framework
- Independently certified and audited
- SSAE 18 SOC I, II | HIPAA
- Industry-leading ticketing and monitoring tools
- Executive Dashboard
- eBonding for a unified experience
- AI-driven operations, reporting, and analytics
Powerful Synergy to Fuel Your Managed Services Success
